Workanzer takes the security and privacy of its users' information very seriously. We have implemented strict security protocols and use the latest encryption technologies to safeguard any sensitive business or project information on our platform. We also ensure that only authorized users have access to this information and have implemented measures to prevent unauthorized access.

Yes, freelancers or companies can work on multiple projects simultaneously through the Workanzer platform. We understand that many freelancers or companies may have various skills that can be applied to different projects, and we have designed our platform to accommodate this flexibility.

How to create a project?

On Workanzer, you can create and publish a project in a simple, fast and dynamic way. The first step is signing up so you can hire a professional. You can follow the steps below:
1- Click on Hire and Post a Project
2- Category: choose the appropriate category so that professionals can easily find your project.
3- Project name: choose a name that describes the main goal of your project. Try to make yourself clear while being concise as well.
4- Specifications: define the scope of your project and include all information necessary for the professional to see if they fit the profile you're looking for and - if they do - to evaluate if they'll be able to do the job.
5- Advanced Options:

• Visibility and scope: visibility and scope will help you filter the best freelancers for your project.
• Size and budget: choose the size of your project and how much you want to pay for the work.
• Delivery time in days: choose the appropriate deadline for professionals to propose in compliance to do so.

6- Describe your project: This step is essential so that professionals know what the project is about and can give you a more personalized offer.
7-Attach file: You can attach files, images or videos related to the project as additional information.
8- Skills needed: specify the skills needed to get the job done. This will be of huge importance so you can receive offers that are most qualified and similar to what you're looking for.
9- Receive better proposals : In this step you can hire Workanzer‘s advice, highlight your project or make it private. This can help you receive better proposals for your project.
10- Freelancers suggested by Workanzer: You will find a list of freelancers that have the skills you are looking for. Invite them!

Once the project is published, Workanzer will keep you informed about the proposals or messages you receive and the movement of your account.

Types of projects: hourly and fixed price

Hourly: In projects per hour, both the employer and the professional have access to a Work Journal. There professionals record the hours worked. After this registration, the employer must approve or reject those hours. If they would be approved, the payment thereof is automatically released to the professional. If instead the hours are rejected, they are not paid.

Fixed Price: a price is decided between the client and freelancer for the entire project which is then payed to the freelancer automatically once the project is complete.

Advices for publishing a project

When you post a project on Workanzer you must put as much information as you can, so that it is clear to the freelancer what the job entails.
This allows you to establish a budget properly and do a better job.
Make sure you put as many details as possible about what you need. A complete description and any information to help potential bidders make a proper proposal.
Important aspects to consider:

• Specify the required skills
• Define an expected deadline
• Clarify the scope of your project: what it includes and what it doesn't include
• Specify the technology you want to use
• Define the deliverables you want
• Provide examples

How can I find professionals for my projects?

Post a job on your account and wait for freelancers to contact you and then choose the best for you from their ratings and reviews.

Advices for accepting a bid

Keep checking your messages for proposals and then choose the best bid appropriate to you.

I accepted a bid. What's the next step?

After you accept a bid, you must pay the security deposit of a fixed price or, if it is an hourly project, you must validate your payment method. Then the professional can start their work.

What are direct hires and how do they work?

Direct hires are developed in the same way as a regular project, but they are projects created exclusively for one professional (not visible to the rest of the community). When the client and the professional have previously worked together, the client will be able to rehire the professional through a direct hire.

How does the professional ranking work?

Our algorithm takes into account the following factors: The EARNINGS received by a professional through Workanzer. The RATINGS received from clients for projects completed in Workanzer. And finally, the DISPUTES and VIOLATIONS

How to choose more than 1 tradesperson for your project?

You post your project.

• You receive bids from the best professionals.
• You start talking with those you like the most to agree on deadlines, cost and tasks for each of them.

Once you have selected all your candidates, you must accept the first chosen one among them all. Yes, without fear, you won’t lose anything you already have there.

How to find all projects after hiring?
Go to “My Projects” section and you’ll see the following:
Name of the hired freelancer – Name of the original project
This way, if your original project were called: “Website design for a watch store”, and you have hired 3 different freelancers, you will see in your list:

• Name of freelancer 1 - Website design for a watch store
• Name of freelancer 2 - Website design for a watch store
• Name of freelancer 3 - Website design for a watch store

This way, each project will function independently, but they will still all be part of the same original project.

How do I pay for an hourly project?

In projects per hour, both the employer and the professional have access to a Work Journal. There professionals record the hours worked. After this registration, the employer must approve or reject those hours. If they would be approved, the payment thereof is automatically released to the professional. If instead the hours are rejected, they are not paid.

Workanzer Time Report for hourly projects

Workanzer Time Report is a tool designed for hourly projects that allows your clients to have greater visibility and control over your work. It is a simple app, easy to use and install, that records the time dedicated to a specific task and takes screenshots that show in detail the work you accomplished

What is a work journal?

The work journal is the complete panel for managing the reporting and approval of hours for hourly contracted projects.

Its most important features include:

• Complete panel for report management and approval of hours ("Work Journal")
• An hourly report where you can easily recognize the task performed in each hour submitted.
• In case you do not approve the hours reported by the professional you will have several options of actions to take to resolve the conflict between the parties.
• A PAY FOR HOURS button, to pay for pending hours to the professional

You can access the work journal from your projects’ list, or by entering the project and selecting "Work Journal"
Below you will see the complete diary with full details of the submitted hours and the buttons to APPROVE OR REJECT them and the PAY FOR HOURS button.
In the work journal you can:

• Send direct messages from the work journal without having to switch screens
• Export a report in CSV format with the detail of the hours in the chosen time period
• Pay for hours pending billing or with billing error (if you are a client)

Remember that:

• The work begins once the customer has a verified means of payment The hours already approved are automatically paid once a week.
• Submitted hours pending approval may be approved automatically by us once the deadline set in the work journal has been met. It appears at the top of the screen.
• In the "contracts" section you can view all the hourly contracts you have and review them separately.

How does the escrow payment work?

In essence, an escrow is a type of legal holding account for funds or assets, which won't be released until certain conditions are met. The escrow is held by a neutral third party, which releases it either when those predetermined contractual obligations are fulfilled or an appropriate instruction is received.

What happens when I release funds to a professional?

Once a project Is completed the funds will be released to the professional automatically.

Why not to send your contact details at Workanzer?

Sending contact information to other users is against our policies and may lead to you losing your account as a result.

Setting Up Job Milestones

Divide your projects into stages or milestones
Example:
Milestone #1: Presentation of 6 choices of concepts (30%)
Milestone #2: First revision of chosen concept (30%)
Milestone #3: Second revision of chosen concept (30%)
Milestone #4: Delivery of final logo in all formats (10%)
This allows you to have more control over what needs to be done and the time you need to complete each task. These milestones are the material the professional must deliver to you as they move along the project - you must approve each and every one of these deliverables. As the stages or milestones are completed and approved, the percentage of progress completed will go up to 100%.

Extensions - What are they and how do they work?

After discussing the new requirements with the professional, the client (or the profissional) can create an extension (or several) directly from the main project panel. When doing so, they must indicate the details and value of the new project.

Once the extension has been created and the security deposit has been paid, the professional can view the original project and the extension(s) within the same panel and also in their list of projects:
Thus, and in order to make its development easier, all messages will be centralized in the main project

I need to send an extra payment. How do I do it?

When you publish a project in Workanzer and hire professionals to carry it out, you agree with them on a value for the work to be done.
However, it may happen that during the project professionals may have to perform extra tasks that were not included in the initial agreed budget.
For these cases there is the option of Direct Payment 🎯
Through Direct Payment, you as a client can send the professional an extra payment for those tasks that were not covered by the original agreement.

Please note that Direct Payments should not be used to pay for entire projects, but should only be used to pay for extra amounts that may arise from an ongoing project.

In order to make a direct payment you must enter the profile of the hired professional. Once inside his/her profile, you will see a button at the bottom right that says "Send Direct Payment".

Then a new screen will appear where you can indicate the amount you want to send. When you enter the amount, the payment methods available to you for your country of residence will appear so that you can choose the one that is most convenient for you.

This type of payment is not covered by Workanzer's guarantee, which means that there is no possibility of refund in the event of any dispute between the parties regarding the payment of the direct payment.

What are direct hires and how do they work?

Direct hires are developed in the same way as a regular project, but they are projects created exclusively for one professional (not visible to the rest of the community).

When the client and the professional have previously worked together, the client will be able to rehire the professional through a direct hire.

Additionally, clients with a Plus plan (or higher) will be able to create direct contracts for Gold, Platinum or Hero freelancers, with whom they have not previously worked.

How do I create a direct hire?

• The client will be able to enter the professional's profile and select the option "Hire". If you previously worked together, client can also rehire the freelancer from the chat window.
• A page will open, where you must enter all the details of the work to be done, delivery time and value, to create the project:
• The project will then be created and will appear directly in both profiles (client and professional) as a project with the status "waiting for escrow".
• Once the security deposit is paid, the project will look like a regular project where you can propose a new deadline, receive deliverables, create extensions, etc.

REMEMBER: Clients with a basic plan will only be able to directly hire professionals with whom they have previously worked (rehiring). Clients with a Plus plan or higher will be able to create direct contracts for professionals with whom they have not worked before (Gold, Platinum or Hero).

About deadlines

Deadlines should be decided between freelancer and client.

Last steps before considering a project complete

Release payment to worker.

How can I release funds to a worker?

Funds will be released automatically upon completion of the project.

Workanzer has a dedicated dispute resolution team that is available to help resolve any disputes or disagreements that may arise between businesses and freelancers/companies on the platform. We encourage all users to communicate and resolve any issues between themselves initially, but if that's not possible, our team can provide assistance and guidance to help resolve the situation.

Yes, businesses on Workanzer can offer recurring projects to freelancers or companies they work well with. Our platform is designed to build long-term relationships between businesses and freelancers or companies, and we encourage businesses to work with the freelancers or companies they find most suitable for their projects. We also offer tools to help businesses manage recurring projects with ease, including project templates and automated invoicing.